24/7 Customer Support

We're Here to Help

Get in touch with our logistics experts for any questions about shipping, tracking, pricing, or partnership opportunities.

Average response: 30 minAvailable 24/712+ languages

Fast Response

Phone Support

Available 24/7

+1 (555) 123-4567

Within 2 hours

General inquiries

support@karaab.com

Instant

Live Chat

Click the chat icon

Available 24/7

Self-Service

Customer Support

Help center & FAQ

support.karaab.com

Send Us a Message

Fill out the form below and our team will get back to you as soon as possible.

Why Choose Our Support?

We're committed to providing exceptional customer service at every step.

24/7 Package Tracking

Real-time tracking for all shipments

Dedicated Account Manager

Personal support for business clients

Quick Response Time

Average response: under 30 minutes

Multilingual Support

Support in 12+ languages

Frequently Asked Questions

Quick answers to common questions

How long does shipping from China take?

Express: 5-10 days, Sea freight: 25-40 days, Rail: 18-25 days

Do you handle customs clearance?

Yes, we handle complete customs clearance for all major countries.

Can I track my package in real-time?

Yes, all shipments come with 24/7 real-time tracking.

Our Global Offices

Connect with our logistics experts around the world

Headquarters

Shanghai, China

123 Pudong Avenue, Shanghai Free Trade Zone

+86 21 1234 5678

shanghai@karaab.com

Mon-Fri: 9AM-6PM CST

Western Hub

Los Angeles, USA

456 Logistics Blvd, Port of Los Angeles

+1 (310) 987-6543

la@karaab.com

Mon-Fri: 8AM-5PM PST

Middle East Hub

Dubai, UAE

789 Jebel Ali Free Zone, Dubai

+971 4 567 8901

dubai@karaab.com

Sun-Thu: 9AM-6PM GST

European Hub

Rotterdam, Netherlands

101 Port Center, Rotterdam

+31 10 234 5678

rotterdam@karaab.com

Mon-Fri: 9AM-6PM CET

Urgent Shipping Emergency?

For time-sensitive shipments or urgent matters, contact our emergency support line

+1 (555) 911-SHIP

Emergency Support Line

emergency@karaab.com

Emergency Email

Available 24/7 for urgent shipping delays, customs holds, or critical package issues

Visit Our Headquarters

Shanghai Free Trade Zone, China

123 Pudong Avenue

Shanghai Free Trade Zone, China

Operating Hours

Monday - Friday: 9:00 AM - 6:00 PM CST

Saturday: 10:00 AM - 4:00 PM CST

Sunday: Closed

Parking

Free parking available for clients

Visitor parking in front of building

Appointments

Recommended for detailed consultations

Book online or call to schedule